I believe your support is the best. That's (why) I switched from Earthlink.  My son, Christian F.
suggested I give Surfbest a try as Earthlink was just not giving me the service, just lip service. He was right and I am quite happy with the response times and the answers. I am looking forward to a long relationship with my new ISP. Thanks

Wayne F.

The people you have working for you are great.  They didn't make me feel "stupid".  (I told them right off that I knew nothing about computers).  They did everything in their power to help me out.  I was very impressed, and I always mention the support team that SurfBest has when I'm speaking with friends about the internet.  One friend (Bob N.) has just switched over to SurfBest, and I know of a couple more who will be.

Brenda B.

From Survey:

Response Time: Yes, in fact after my phone call and email a TSE from
your Support Dept. called me back because they thought the best way to fix
the problem was to walk me through it. I thought that was above and beyond
service.
Question Answered?: Yes, both of your people I talked to Tyler and Paul
were knowledgeable and helpful and solved the immediate problem.

Comments:  I've used your service for years and love it. I enjoyed telling an Earthlink rep the other day trying to get me back that I have great service for just a little more than half the price.

Margaret M.

I like the promptness of getting a service technician when one is needed.

Ray G.

From Survey:

Email response time acceptable: Yes, absolutely.  Especially since it was a weekend.

I was astonished that after several emails, a member of your support staff actually called me in order to finish off the problem that I was having.  I thought that was extraordinary service that most companies would never do.

Ellen R.

I do like SurfBest because access is very easy and there are no popup ads. Plus the rate is extremely fair!

Layne C.

(I) haven't used your service yet.  My questions were pre-sign up and were promptly and adequately answered.  I just signed up. Keep up the good work.

Lin B.

Thanks for the excellent service and timely response to my questions!!!!!!!!!

Michael P.

Just "learning my way around". Far superior to Earthlink to far.

Eddie S.

As you can see, I am very pleased with your service. The best value I have had.  Before I tried AT&T, Earthlink, MSN.  Thank You.

Anonymous

From Survey:

Response Time: Yes, a very satisfactory response.

Joe G.

I have been very happy with your service up to this point.  I have no regrets about changing ISPs

Tom M.

I find your service very accessible, and in my travels with the army am almost always able to access your service

Larry K.

You guys are doing a great job...keep up the good work!

Scotty M.

The price is very reasonable.  I will recommend your service to my friends in the area.

Dale R.

I am very pleased with my SurfBest Internet Service.

Craig C.

From Survey:

Response Time: very fast
Question Answered?: right on the money

John G.

I am a new customer of surfbest, so I am still learning about your services and support. I must tell you, however, that you have made an excellent first impression. Thank you.

Catherine H.

I just want to say on how much I like surfbest. It's got everything I need and at a "Very Good Price"..Not like some of those other internet services.. Thanks again. One Happy Customer

Karen S.

From Survey:

Response Time: Yes, I was pleased with your response to my question.

Mike R.

Love your service!

Deborah W.

Service to help us set up was great.

Myra A.

Very impressed so far. Tech support is responsive which is a pleasant change from Earthlink’s standard "Its not our problem". Thanks!

Eddie S.

I enjoy the service very much.

Todd J.

From Survey:

Response Time: Yes, very timely.

Comments: I've signed up a few relatives and am working on a few more.

David T.

From Survey:

Response Time: Yes it was very fast response.

June B.

From Survey:

Response Time: very prompt.

Special requests: Good service at reasonable price.

John M.

I am very happy with surfbest as an ISP and with the tech support both in fixing the problem and the speed of
the reply and action taken. Well done!

Bruce P.

First rate service and support! Thank You

Brian J.

I appreciate all the help I have received through your technicians. They have always been pleasant, patient and considerate of those of us "out here" who don't really don't know a lot about our way around the big wide world of Internet capabilities.  Thank you.

Hilda Jean M.

From Survey:

Response Time: Yes...Great

Question Answered?: Very much so

Comments: Excellent service!  I've already recommended you to several people I know.  And they like your service too!  Keep up the good work!

John M.

You have an excellent service.  In fact, I have convinced some of my friends to switch to your service. Keep up the good work!

Russell T.

I was amazed & surprised at the promptness I received from (employee). It was less than 1/2 hour.

Karen Y.

I have recommended Surfbest to my friends as an ISP and for web hosting.

Michael A.

I am very pleased with surfbest and plan on staying with SurfBest.  It is an excellent service and the price is right!

Richard C.

The technician was very helpful.

James K.

I like the new graphics on the home page. I love your price and consistently superior connections and service. Keep up the good work.

Karen S.

I'm trying to sell it to others, needless to say I think it's great.

Charlie D.

I appreciate the great support I have always received. As a business partner selling SurfBest service, it's reassuring to know that I'm selling a superior product.

Scott B.

Your customer service is great -- and I have never had any problems logging on to surfbest.  I like the new home page. No complaints about the service that I have gotten, well worth the value.

Jean B.

Thus far I am very happy and satisfied with technical support.

Martin L.

Also, you have a person working for you named Employee. He has always been extremely helpful and courteous whenever I speak with him. He deserves an "atta boy".

Lisa Jo B.

Great Service!

Art M.

We haven't been connected very long, but so far everything has been perfect.

Dolores B.

You guys replied very fast to my request for help and that is the thing I look for in tech support.
Thanks!

Ronald T.

You have very fast response time.  Overall, great service.  I have referred several people to you. 

Don S.

From Survey:

Response Time: yes very much, so .... thank you
Question Answered?: Yes, with much respect, thank you

Garry M.

Very prompt and courteous service!

Cary H.

Much better service than Bell South!!

Andrew H.

You guys truly are the best of the best.

Roland J.